TERMS & CONDITIONS

This page explains the terms of use of the WPdesignhost.com.au website, trading as WP Design Host, including all subscription or purchasable products or services offered by WP Design Host. By using this website or purchasing any products or services, you agree to the following Terms of Service:

PRODUCT & SERVICES DESCRIPTION

WPdesignhost.com.au is an online hub providing design, develpopment, maintenance, hosting and support services exclusively for WordPress CMS-driven websites. This includes all products and services advertised on WPdesignhost.com.au or otherwise offered by WP Design Host.

WP Design Host reserves the right to suspend or cancel any service at any time at its sole discretion without prior notice, except where stipulated within individual terms.

AUTHORISATION

You, the client, engage WP Design Host as a contractor to perform services as outlined in the subscribed or purchased products. Access to your website’s administration dashboard or hosting account may be required. You authorise WP Design Host to modify site directories, file structures, and databases as necessary.

COPYRIGHT LAW

WP Design Host is not responsible for legal compliance related to the content of your website. It is the client’s responsibility to ensure that all informational content and media comply with copyright laws.

LIMITATION OF LIABILITY

WP Design Host shall not be liable for any indirect, punitive, incidental, special, or consequential damages resulting from the use of services, except where explicitly outlined in these terms.

SUPPORT REQUESTS

Support is available only for services or products provided by WP Design Host. Requests must relate to the website associated with the client account and are typically responded to within 12 to 24 hours, excluding weekends and public holidays.

SCHEDULED SERVICES

Subscription-based services (e.g., monthly, quarterly, or annual packages) entitle the client to maintenance within the specified time frame. If additional work beyond the agreed scope is required, a separate fee will be quoted.

Professional labour outside any advertised service plan can be requested at $75 per hour or under a separate quote agreement.

Each service package applies to one website only.

WEBSITE MAINTENANCE & SECURITY SERVICES

WP Design Host provides plugin updates, theme upgrades, and malware removal within a reasonable timeframe (typically up to 7 business days). If additional work beyond initial estimates is required, the client must agree to additional charges before proceeding.

DESIGN & DEVELOPMENT SERVICES

WP Design Host will endeavour to complete all design and development work within the quoted timeframe. However, unforeseen circumstances may extend completion time. Work is charged based on the estimated number of hours required, and no compensation will be provided if the client disputes the final outcome. Minor revisions may be negotiated within reasonable limits.

SCOPE OF WORK

WP Design Host performs work based on the initially agreed scope as outlined in quotes or service agreements. If, during the execution of the work, unforeseen circumstances arise that significantly alter the scope beyond initial expectations, WP Design Host reserves the right to reassess the work required. In such cases:

  • A new quote may be provided for the additional work.
  • The client must agree to any further work before proceeding to mitigate unforeseen challenges.
  • Work will not continue beyond the originally agreed scope unless explicitly authorised by the client.

CANCELLATIONS & REFUNDS

Subscriptions: Clients may cancel recurring services after the first year. A minimum of two weeks’ notice is required before the renewal date.

Services: No refunds are available once work has commenced unless otherwise specified in promotional offers or directly agreed upon by WP Design Host.

PROMOTIONS & ADVERTISING

WP Design Host reserves the right to send promotional offers to clients unless they opt out. Third-party advertisements may also be displayed on the website.

PRICING & PAYMENTS

All prices are subject to change without notice. Clients on recurring billing will be notified at least two weeks in advance of any price changes. Active subscriptions will not be affected by price changes until renewal.

SERVICE REFUSAL

WP Design Host reserves the right to refuse service to any website containing offensive, defamatory, or illegal content.

HOSTING SERVICES & SETUP

Clients must ensure hosting applications are correctly submitted for activation. WP Design Host is not responsible for delays due to incorrect information or payment issues.

SERVICE LEVELS & DOWNTIME

While WP Design Host strives to maintain network stability, we are not responsible for outages caused by:

  • Scheduled maintenance.
  • External factors (e.g., power failures, cyberattacks, third-party hosting issues).
  • Force majeure events (natural disasters, governmental actions, etc.).

SUSPENSION & CANCELLATION

Services may be suspended or cancelled if:

  • The client has outstanding invoices.
  • There is a breach of contract or terms of service.
  • The website engages in illegal or harmful activities.
  • There is any other valid reason deemed necessary by WP Design Host.

These Terms of Service may be updated at any time. Continued use of WP Design Host services constitutes acceptance of any modifications.